BlogPress Support & Frequently Asked Questions

Welcome to the BlogPress Support page. 

Our support hours are Monday through Friday, 9am to 6pm Central Time. 

You can expect a response within 2 business days, usually much sooner.

If you have not received a reply from one of our Customer Success representatives, it's possible that your spam filter is blocking our support emails or moving them to your junk/spam folder.

Please add to your email contacts or safelist.

Knowledge Base

  1. Signing Up For BlogPress 

    1. How is BlogPress better than a traditional web host like BlueHost or HostGator?
    2. How does the free trial work and how much is the monthly cost after the trial?
    3. What's included with my subscription?
    4. BlogPress vs. WordPress?
    5. Switch To BlogPress - Why & How
  2. Account & Billing 

    1. Cancellation - How To Cancel My Account?
    2. How To Reactivate A Cancelled Or Suspended Account
    3. 2 VERY IMPORTANT emails about your account
    4. How To Update Billing / Credit Card Information
    5. Your Credit Card Statement
  3. Getting Started Training 

    1. I've created my account. What do I do next?
    2. Getting Started With The 90-Day Success Plan
    3. Support Hours & Response Times
    4. Why you should NOT change your theme for at least 30 days...
    5. How Do I View My Live Blog?
  4. BlogPress Dashboard 

    1. How To Do "X" In BlogPress (Video Tutorials)
    2. How do I change my username?
    3. Change Name Of Who Posts - Change Author Display Name
    4. How To Add Google Analytics To Your Blog
    5. Does BlogPress offer a "re-blog" feature?
  5. Media Library 

    1. Where Can I Find Images / Photos / Pictures For My Blog
  6. Posts & Pages 

    1. Posts vs. Pages
    2. How To Write A New Post
    3. How To Edit An Existing Post
    4. Weird Spacing A Formatting In My Posts
    5. How To Edit (Make Changes) To An Existing Page
  7. Categories & Tags 

    1. Please explain "tags" to me... (Categories vs. Tags)
    2. What is a taxonomy?
    3. Please provide an example of categories and subcategories.
    4. How to Delete a Category
  8. Menus & Widgets 

    1. How do I set up a home page link on my blog for readers to go back to the home page.
    2. Set Up Your Email List (MailChimp & Genesis eNews Extended Widget)
    3. How To Get Rid Of The "Default" Category And Set A New Default Category
    4. Category Not Showing In Menu And Widgets
    5. I need some help with my subscriber list...I put the widget on my page but when I entered my email address to subscribe it returned error code 404.
  9. Comments & Discussion 

    1. What Is The Purpose Of The "Akismet Stats" Tab On My Dashboard?
  10. Themes & Design 

    1. I Changed My Theme. Now My Blog Looks Broken.
    2. What Themes Do You Offer
    3. How To Change To A New Theme
    4. How To Upload A New Theme?
    5. What are some good themes for a 3-column layout.
  11. Theme Setup (StudioPress & Genesis Child Themes) 

    1. Agency Pro Theme Setup
    2. Beautiful Pro Theme Setup
    3. Bee Crafty Theme Setup
    4. Centric Pro Theme Setup
    5. eleven40 Pro Theme Setup
  12. Theme Setup (Elegant Themes) 

    1. Divi Theme Setup
    2. 13Floor Theme Setup
    3. Boutique Theme Setup
    4. DailyJournal Theme Setup
    5. Glow Theme Setup
  13. SEO, Social Media, & Traffic 

    1. Why Can't I Find My Blog When I Search For It Using Certain Related Keywords?
    2. Cross-Linking - What is it and how to do it?
    3. Add Social Media Buttons To Your Blog
    4. Simple Social Icons vs. AddToAny Share Button
    5. Add A Pinterest Follow Me Button To Your Sidebar
  14. Ads & Monetization 

    1. How To Make Money Blogging
    2. Google Adsense Ad unit - ads not showing
    3. Do You Use Google Adsense For Ads? Or Something Else?
    4. Where Should I Put Ads On My Blog?
    5. Can I Put A Banner Ad In My Blog Post?
  15. Forms 

    1. How do I change the email address that receives emails from when people use the form on my contact webpage to contact me
  16. Technical Issues 

    1. Can't Log In - Reset Password
    2. Domain Login Vs. Blog Dashboard Login (Username and Password)
    3. How To Add Google (& Other) Ad Code To The Sidebar.
    4. The embedded videos in the 90-day training won't play
    5. Can't See Site/Blog Changes - How To Clear Browser Cache
  17. Domain Mapping 

    1. What Is A Custom Domain Name? Do I really Need One?
    2. Free Domain Mapping Service (remove ".theblogpress" from the address)
    3. I Already Have A Custom Domain Name. How Do I Use It For My Blog?
    4. How Can I Map My Own Domain Name?
    5. Is BlogPress Domains the same company as BlogPress?
  18. Legal 

    1. Content Removal Request (Another Blogger Said Something I Find Offensive)
  19. All articles 

    1. What Is A Custom Domain Name? Do I really Need One?
    2. How To Sign Up For BlogPress
    3. How To Do "X" In BlogPress (Video Tutorials)
    4. How To Add Pictures To Posts
    5. Can't Log In - Reset Password
    215 articles 

Feedback and Knowledge Base